Terminal Level of Service (LOS): The Ultimate Guide to Airport Performance Standards
At its core, Terminal Level of Service (LOS) is a qualitative measure that systematically quantifies the passenger experience within a terminal's various facilities. It is a methodology designed to translate subjective feelings of comfort, convenience, and efficiency into a standardized, measurable system that can be used for planning and operational management. The International Air Transport Association (IATA) provides a globally recognized framework that defines LOS across several categories,
February 12, 2025·27 min read
